Shipping policy

Shipping Policy

Shipping Information

All of our products are made to order. This means that once you place an order, your item is produced specifically for you before it is shipped.

Processing Time

Orders are typically processed and produced within 2–5 business days. During busy periods, processing times may be slightly longer.

Shipping Time

Shipping times depend on your location and the shipping method selected at checkout.
Estimated delivery times are shown during checkout but are not guaranteed.
Please note that shipping times do not include processing time.

Shipping Destinations

We currently ship to European countries only. Available destinations are shown at checkout.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delays

We are not responsible for delays caused by:

shipping carriers
customs clearance
weather conditions
or other factors outside our control

Once your order has been handed over to the carrier, delivery is outside of our control.

Lost Packages

If your package is marked as delivered but you have not received it, please contact us and the shipping carrier directly. We will assist where possible, but Solica Studio is not responsible for packages once they have been marked as delivered by the carrier.